Jiffy Lube Utah

If I could say 0 stars I would. My fiance and I came in for our appointment and was told they didn't have any record of any appointment under my name. They told us they could get us in but in 2 hours. I am extremely disappointed with my service and Jiffy Lube as a whole.

Scheduled an appointment online. Showed up to my appointment 10 minutes early. Was told it was about a two hour wait due to their first come first serve policy. I asked then why was there an option and a prompt to make appointments on the website? Was told they didn’t know why the company chose to have that option because that was not how it worked. What a waste of time and poor management.

Great customer service. I ran into an issue a week later that may or may not have resulted from removing and reattaching the splash guard. I can’t say for sure whether it was due to their initial work or just the age of the car, but they fixed it quickly and professionally with no push-back or haggling. Cody’s care, consideration, and amazing work are why I’ll keep coming back.